dissapointing service

I a fairly disappointed in NEDBANK. First they offer me an extension on my loan payment holiday. Which is accepted for a further 3 months. As this at work is still a bit slow and unexpected. However no one from the bank contacted me, nor have I received a sms to confirm this. Now they deducted my instalment. Which is fine, at some point I have to start paying it. It just would have been nice from them, to at least inform me on what's going to happen. Also please, I am asking this for the umpteenth time. Move my debit order from the 24th of every month to the 25th. because that is my salary date. and not the 24th. I clearly stated that upon my loan completion and documents. I did ask inside the Nedbank branch Tzaneen, but they were unhelpful.