dissapointing service

<p>i am sooo dissapointed in your service to think that i trust you with my life which is my hard earned money but yet you let ********** debit from my account to make matters even worse i have sms notification that is active buy i dont get any notification when there is activity in my account.....there is DEZZER that is debiting from my acc for the past 5to6 months but i did not get any notification of this & there is also a cross boarder charge every month on my acc which non of your call centre agent were able to explain to me what it is & why its busy debiting from my acc....now i was advised by your agent that i need to block my card & order a new one which i will pay for which is sooo unfair..... im actualy thinking of switching banks because you are not to be trusted with my money.......</p>