Dissapointing Nedbank Professional banker

The Nedbank (Durban Westville) professional banking option is a choice I regret. Why do you offer a personal service when your bankers never respond to assistance. For R315 per month, it is ridiculous. I have made the decision to leave this option and Nedbank completely because the service is astounding for the fees I pay every month. Closing the account is an even bigger problem. I emailed the assigned banker requesting to close the account but no response. I had to email the request to the service manager after two weeks of no reply from her. Now my account is overdrawn and I need to pay the fees even though I informed the assigned banker Portia Jwacu. I had to follow up with the service manager if the closing of my account was actioned. Now my main issue is getting a response as to why my account is overdrawn and not closed. Its been a week since my last request. This whole option is a waste of time and a disappointment. The service is poor and shocking! Dont even think of using this option!!!! I regret opening this account.