Dissapointed with service

I app**** for a credit card on the 2015/09/30 and was approved on 2015/10/14. When I phoned 2015.10.15 to hear what the progress is the lady inform me that my card was at despatch waiting for instructions but will be delivered early this week. Monday 2015.10.19 I was still waiting and phone because nobody phoned me yet. The lady informed me that is still at despatch waiting for instruction and take my details at work where I ask to be delivered. This morning when I phone I speak to Devon who was very helpful. He explained that the process to be delivered at work take about 10 days. Not one of the other consultants inform me regarding this. They made empty promises. You plan around what people say and then you get a big upset like this. Why didn't the other tell me about this? I had to rushed to homeaffairs to sort out my id as well because they need proof of my new id. I had to take off from work stand in long queues to get everything done. I am banking with Nedbank for more than 12 years, this last few months I only have problems with them. Is it reallyworth it to stay with them?