MT
M T

1 reviews | Active since Oct 2009

14 Dec 2016, 18:19

Dissapointed: Nedbank ATM issues

<p>I had an issue with an ATM trying to withdraw money sent through via send imali. The was technical issue with the machine and it rebooted in the middle of my transaction. Whe the boot was finished, it told me i had already withdrew the money, and i hadn't. I couldnt go into the branch because it was after hours. It has been 2 months since this was reported and i haven't received any feedback.</p> <p>case: ********** </p>

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Replies (2)
Nedbank
Nedbank's reply15 Dec 2016, 09:01
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

MT
M T's update15 Dec 2016, 09:44
Reviewer Update

Thank you for the response, appreciate the feedback