Dissapointed by service

This is the second month that Nedbank has showed me flames. I have been their client for more than 10 years. I have different portfolios with them - Bank account, Credit card, Home loan, Personal loan and Vehicle finance.

The one time where I requested for them to assist me in my hour of need, they seemed to make my situation worse. I changed jobs and I was not going to get my full pay that month end. I called MFC, I was not they could not help. I call the call center to assist I was told the same so I was basically left to leaving some of my debit orders to bounce.

But guess what when that happened, they were the first to call and ask when I was going to pay and on top of that changed me R150 for each debit order that bounce. Well, I survived November but had some catching up to do. On the 27th November, I realized that my account was on a - R137.00. I made an immediate deposit to clear this negative balance only to wake up today and see that a debit order of R147.00 was unpaid and was charged R150.00 for it. Does this really make sense?

I am so disappointed by Nedbank's service and never thought I would consider changing banks but that is what I will be doing right after this.