NM
Nonkumbuzo M

1 reviews | Active since Mar 2019

19 Mar 2019, 11:24

Dissapointed

Good day,

I app**** for the Savvy Bundle at Nedbank Khayelitsha Mall in February 2019, I was told I will pay R200 a month which I agree ,all the benefits was mentioned to me except for the credit card. When I checked on your website I notice that my card comes with the credit card and over draft facilities. Then I was asked myself why I was never been issued with one, So I have decided to apply for it online which it was declined, Then I call your Call Center to query why it was decline also to find out about the benefits of my cheque account. I was shocked when your agent from the CC mentioned that my card was cancelled. She promised to investigate why it was cancelled

I am still waiting for the feedback with disappointment.

0
Replies (6)
Nedbank
Nedbank's reply19 Mar 2019, 11:37
Official
Dear Nonkumbuzo                                     Your concerns have been noted and a resolution manager will contact you to discuss the way forward. 
Kind regards
Client Service Support

Best regards,

NM
Nonkumbuzo M's update19 Mar 2019, 14:06
Reviewer Update
Thank you for the response. i will be waiting for the call.
Nedbank
Nedbank's reply19 Mar 2019, 14:19
Official
Noted , 
Regards
Client Service Support

Best regards,

NM
Nonkumbuzo M's update22 Mar 2019, 10:43
Reviewer Update
Good day, Please provide me with the feedback.
Nedbank
Nedbank's reply22 Mar 2019, 10:53
Official
We will advise the Resolution Manager of your comment.
Regards
Client Service Support

Best regards,

NM
Nonkumbuzo M's update22 Mar 2019, 16:14
Reviewer Update
I was informed i will received a call from the Nedbank branch to discuss the over draft facilities . Yet its been 3 days now.