Dissapointed

I called nedbank platinum credit card devision in order to update my payment status and request that i start receiving monthly credit card statements. (via email or post)<br> <br> In order to proceed i was asked two security questions - 1 of which i had no prior knowledge of.<br> Obviously, I failed the test.<br> <br> Why didn't your agent ask another / additional questions?<br> So, I failed 1 question - Now i need to go into a branch because of nedbanks pathetic administrative services?<br> <br> I then requested to speak to a supervisor and have been holding on for the last 12 minutes.<br> After holding for a ridiculous period of time, was told that she located a manager but she is busy so she will call me back.. possibly tomorrow!!!<br> Her attitude also STINKS!<br> <br> I shudder to think what it would be like to call with something more important than receiving a monthly statement.<br> <br> I am utterly dissapointed by the service level to which you provide your clients.