Disrespectful attitude and lack of humanity Nedbank service.

Waited outside Nedbank Table Bay Mall for in excess of 1.5 hours due to to only one teller, an elderly lady clearly in Discomfort had been there 10 minutes before me. I asked security to call the bank manager Nozuko Gulwa who told security she would come see us but never bothered to leave her office. (We could see her office from where we queued outside the bank) I understand there is Covid regulations and restrictions in place but there is more than adequate seating for social distancing inside. There is no reason to disregard humanity towards the elderly and ignore clients requesting assistance. Her conduct and attitude as a manager brings disrepute to your name. My wife had the exact same experience there last week as well.