DISREPECTFUL TO CLIENTS. INEFFICIENT. POOR CLIENT SERVICE.

Nedbank is the worst when it comes to delivering on promises made to clients. A week ago an ATM failed to dispense cash I had withdrawn from my mobi money account. It was money sent for purposes of emergency.

I then called nedbank instantaneously and an investigation was open and I was promised an SLA of 48 hours. Five days later I called the bank to do a follow up. They had me on hold for over 20 minutes where later I was promised that a team leader would call me back the same day. It has been over 5 days without any communication from them.

I proceeded to the complaints department where the consultant rudely dropped the call pretending not to hear me. I called again and was offered the same treatment ... its clearly nedbank culture to disrespect their clientele.

In any event I withdraw any affiliations I might have had with the bank. Since having my salary deposited with Capitec, I have been having the best banking experience.

Do not trust Nedbank as they will ***** you over even during an emergency. Not a bank for the people.