Disrepectful attitude

Can someone at Nedbank listen tto the recording from The number ********** 261 from a guy called Tomas call made on the 30/10/18 at 2:58 and tell me if that's a professional and adiquate way to speak to a client. I first didn't want to complain about the rudeness but seeing how things are going with our home loan application I feel we are deliberately subotaged.