Dispute not resolved in 9 month - Very disappointed

Dispute unresolved 1 year later in August 2024 I suddenly noticed that Nedbank is pushing an earned Interest to my SARS income tax profile.

As I had closed my Nedbank account approx 18yrs ago I called Nedbank, explained my problem, received a reference and never heard from them again. In November 2024 I went to speak to the Team Leader at the Hout Bay - Nedbank Branch, ( Western cape Branch). Nobody could assist me at Branch level , but took my details. The matter was traced down to an old . CLOSED, credit card account which was earning some small amounts of interest on a small credit balance. However as the account was closed and old, nobody could assist really. IN January 2025 I was informed that the account was closed and the credit to be paid out. Numerous email follow ups in April, May 2025 remained unanswered by the Hout Bay Team Leader. As I want to submit my August 2025 provisional Tax return I see Nedbank is still pushing income figures to SARS. - But I am not a Nedbank client with no Nedbank account. Also not Itb3 Tax certificate gets issued but yet pushed through to SARS.

nobody can assist telephonically or at Branch Level in 9 month....

So frustrating and disappointing. I am not a very happy FNB client, if I have a problem it usually gets resolved that day.