DISPUTE FALLS ON DEAF EARS

On the 1st of June two transactions for Emirates Air went off my business account. Neither of these were my transactions. I have logged this complaint telephonically on the 11th of June 2015 and I was instructed to fax a dispute form through which i did twice, with no response. I called again about two days later and was then asked to email a newer version of the dispute for through through. I have emailed it through twice and still haven't had any response or even an acknowledgment of my request. I then called Nedbank's \AskOnce helpline. They told me to send a complaint to [Email Removed] which i did n the 21st of July. They were supposed to respond within 48 hours. I haven't had any response. I think that this is absolutely unacceptable - it has been close to two month since money has been wrongfully taken from my account. "