Dispute Debit order.

I had made a dispute on my account of R 282.61 and R 619.00 made these on the 27th of March 2021. The funds didn't return to my account. I called yesterday a very helpful young man assisted and even upgraded my card, however he advise that both my dispute debit are still unpaid and maybe later during the day it will be returned. Upon waking up today I had received the R619.00 however the R 282.61 hasnt returned, I call the call centre an agents tells me that it didnt go off as there were no funds in my account, my account had a minus of 282.61 when my salary was deposited it deducted the funds that what a normal person will know. If it didn't deduct than why it allowed me to reverse??? Why the agent advise that it still shows as unpaid and will e paid later during the day. I want my money and teach your agent the work. Also she said she will put me through to management and waited for 25 minute with no one picking up service is disgusting