Dispicable service

<p>I visited the branch at Centurion Mall at Reds. I was there to collect my green bags card and the lady at enquiries was extremely rude! I have body art (tattoos and piercings) and she kept on telling me to cover up my piercing because it scares her. Next thing, she gives me the contract to sign and I asked her what I'm signing for, her response to me was "you came here saying you've come to collect your card so why are you asking me what are you signing for?" I couldn't believe it. I signed the paper she gave me and she said "you even signed at the wrong place", whereas she didn't even show me where to sign. This is not the first time I receive terrible service from this lady, she did the same when I went in to collect my credit card. I informed the team leader (Jabu) about it, he said he will talk to her but clearly he didn't because no feedback was given to me. I work in the service industry myself and trust me, I know what SERVICE is. Please do something about this because this employee is giving your branch a bad name. Word of mouth is very powerful after all.</p>