Disorganized service delivery

I contacted the Nedbank call centre to upgrade my account to a Saavy Bundle and requested the cards to be delivered to the Nedbank Carlswald branch as I work in Midrand, not only were the cards delivered to the wrong branch but the platinum cheque card was not delivered to the branch and on top of that I had attitude from the male consultant helping me (Lebo) as he assumed that I did not order this product because there was no platinum cheque card along with the credit cards that were delivered. Only after I showed him a text message from Nedbank that stated the Savvy bundle cards were ready to collect did he believe me. <br> <br> Waste of my time to collect from a branch that was far from my office and still not in possession of the platinum cheque card as the consultant mentioned I would need to get in touch with the call centre again to try and resolve the issue. Terrible service all round!