Dismal Nedbank Insurance Service

13th June I reported a flooded kitchen, collapsed sink and water underneath kitchen cupboards / damaged wooden floors. I logged the report online, have made many telephonic follow ups and each time the call center only has record of a 'roof' claim. I've emailed the logged claim, I've received two calls saying they would look into it and its now an entire month later and I still have not had an assessor come out to view the damage. Incredibly disappointed in their service and unwillingness to resolve and communicate on this issue. How do I get their attention and service which I pay for?