Disinterested,*********** Nedbank - would NEVER trust them with my money!!!

On the 7th of December I visited the Nedbank Greenstone branch to draw funds from my access bond. I was made to wait 45 minutes and eventually met with an extremely surly consultant named Patience who told me that I would have to wait 2 to 3 days for the money to be paid into my bank account as the account was with an alternative bank. On the 13th of December I enquired with the branch, both Patience who assured me that her part had been done and also with Ben, the stand-in for the Branch Manager. I was assured that the transfer had been done. So followed daily phone calls to Ben, later another stand-in Team Leader called Promise who, on the 18th of December promised to sort out the delay and call me back by close of business to resolve the matter. My money has still not been received. This is my money, not a loan. Some tell me it will take 2 to 3 days, others tell me 4 to 5 days, yet another woman in the Home loans department told me it would take 7 to 9 days. Now that it is 12 days in total and I still don''t have my money, no one calls back, no one knows how to escalate the problem. The money was required for a very specific reason, the bank clearly is not interested in me, good service, follow up or their reputation. Ben promised to call back to trace the funds, never called. Promise did the same. I struggled to get the name of the Area Manager, Naresh Babu. Eventually I called and although two of the people (I had to call back twice) answering the switchboard either did not know who he was or whether he was in fact, on leave or coming in to work at some point. A lady called Romantha promised that Naresh would call me back to sort out my issue. 10h06, still no phone call and still no money.