Disinterested, uninformed; why do the employees work here?

I went to the Nedbank branch at Vaal Mall on the 19th of August. Upon entering the branch, I was repulsed by a foul smell. Disregarding this, I sat and waited to be called. When the consultant called me, it turned out that the person working the front had given me the incorrect ticket option. Apparently the New Accounts/Advice department can only open accounts, not provide advice.

I was then shifted to a teller that had no idea how to do what was asked of her nor to give me guidance on a transfer, that should clear immediately, that hasn't done so.

This service is unacceptable Nedbank. This is the third time I've been to this branch without finding a solution. My patience is gone. Do not take me for granted, live up to your adverts.