sW
samenta W

1 reviews | Active since Oct 2010

31 Jul 2017, 11:41

Dishonesty

<p>I heard about a Nedbank 24 hour tax free notice account I went into the branch at Campus Square in Auckland Park I was assisted by a really nice lady , these account were opened for my kids, I than tried to create stop orders from my own bank which is different bank ,it would not allow I went to my branch for assistance, I also call my internet support line for assistance nothing, I eventually went to the Nedbank branch for assistance only to find you cannot link a stop order to this account it only works with Nedbank accounts something the nice lady forgot to mention , so I requested to close these account as this will be inconvenient for me to go into the branch to make cash deposits each month , I went to the Nedbank at Trade Route Mall only to find at Nedbank they can’t close these types of savings account , they said I should open new savings account so they can transfer the cash out of these accounts so it can be closed. I don’t think I want to open new anything with Nedbank firstly when these accounts where opened the person who opened the account was not honest and neglected to give me this information</p> <p>Now they don’t want to close these account . I want nothing you do with Nedbank and they are making it so difficult to close these accounts</p>

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Replies (1)
Nedbank
Nedbank's reply31 Jul 2017, 11:48
Official

Dear Samenta

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team