Dishonesty

<p>Dear Nedbank.</p> <p> </p> <p>I'v been a customer of Nebank my whole life and up to now I had no reason to complain about anything. Please note, up to now.</p> <p> </p> <p>The reason for this bad review is that I feel I have received not bad service but rather dishonest service.</p> <p> </p> <p>On the 26th of January I made a call to the credit division to, first of all stop my ****** credit card and secondly to stop the credit account. However, before I made the call to credit division I went to the Enquiries to make sure what the exact amount is which I owe Nedbank. I was told it was R80 to the exact and if I pay that I don't owe nedbank any money and will then be able to successfully close the account.</p> <p> </p> <p>So after I paid the R80 I made the call to stop the card and then the account as well. I was clearly informed that my card was stopped as was the account. I can clearly remember that I asked the gentleman whether my account was stopped to which he rep**** 'Yes'.</p> <p> </p> <p>2 weeks ago I received a sms stating that I owe Nedbank R80. I went in to nedbank as of last week Monday the 16th of May and try to find out what is going on. It came under my attention that my account has not been stopped and that I have been told the minimum amount of money I need to pay after I have clearly asked for the whole amount I need to pay. As for this reason it came under my intention that my exceeding amount, after a settlement, is over R600, which means that the truth has been kept from me for the last 6 months.</p> <p> </p> <p>I really feel that this service is really *********. First of all, I'm a student with a student account and you abused the situation by not telling the truth when I clearly asked for the truth. Secondly you were beging dishonest and thirdly I feel this is really poor customer service because it took me a whole hour and a half to come to this conclusion. How is it possible that after an hour and a half (90 minutes) on the phone someone could finally help me??? This amount will not be paid mostly due to the fact that I'm a student and that is impossible for me to pay that amount as well as the fact that you can't expect me to pay for YOUR mistakes.</p> <p> </p> <p>I really want to go as far as saying that if you will not assist me with this I WILL close my savings account after I have closed my credit account personally at a branch manager for real. I will also go further then and encourage all the people I know to close their accounts with nedbank by stating my problem as well as authorities who can make sure that something comes from this. My father is a lawyer and allready said he will assist me with this if needed.</p> <p> </p> <p>I trust that this issue can be sorted without any problems for I don't want to leave Nedbank just for this reason. 1 Incedent can't overshadow a whole lot of years of good service.</p> <p><span style="font-family: 'Avenir W01';">With regards Hannes ****s. </span></p>