Disgustingly treated after 2 cars and 7 year part2

Refered to nearest by MFC to make payment into mfc account to settle outstanding amount. Boy was that a mistake. Staff did not even know how to handle transaction. After we specifically told them it was a payment/transfer of available funds from one nedbank account (purchaser) to MFC account (division of nedbank). Was pushed from pillar to post the moment we entered. Firstly by the uninformed floor assistant, the the banker (second office on the right) to the enquiries lady telling the banker lady she cant process the transaction to the banker lady telling us to proceed to the teller to with deposit slip, which was the floor assistant suggestion. Now, the funds cleared immediately and was picked up by MFC. I called them the next day to tell them to close the account to stop further charges. Days later I enquired again. Call centre could be hear saying \why is no one assigned to this"to finally being told after 3 call centre agents that they have it as a cheque payment. which we specifically told them we did not want. MFC said 10 working days to clear. its day 12. Next step ombudsman. NEDBANK"