DISGUSTINGLY POOR UNPROFESSIONAL NEDBANK

Got caught in a Takealot online purchasing **** on 4 July 24. Purchased the same product twice with my Nedbank credit card and supplementary card. Then realized it was a **** and immediately transferred all available funds from the credit card into other account, froze the account, hoping the transaction would fail due to insufficient funds. ***** department was called, and person emailed a dispute form. It was completed and mailed back to the address provided by the person. Regardless of the account being frozen, depleted to the max with now funds, Nedbank allowed for the transaction to still go through, costing me R5274.76.

Yet when a person is standing in a grocery shop, wanting to pay with the credit card, and it is short with R5.00 on the over draught, the transaction will be decline. But for ****mers the transaction is being put through without asking questions. On 27 Aug 24 we followed up with an email. Automated response was received stating that the department won't accept any mails any more come 31 Aug 24. Mailed again on 29 Aug 24 with same response. I made contact through another email with Maliehe, M. (Mpho) <***> She via her emails and poor excuses then added into the senders block the following people and this was on the 16 Sept 24 after other and numerous emails with no responses. to: DisputeInfo <***> cc: Consumer Credit <*****cc*****@nedbank.co.za>, "Madi, L. (Lindiwe)" <***> Even after her mail as per the below, Nedbank is more concerned to receive the monthly installment than to assist and help their paying customers. Good Day @ Chargebacks, urgently assist above attachment and please respond directly to the client. @***** Team, please assist client with the *****. case. Please respond directly to client. These two cases are not in collections space. Mr. Barnard, we encourage you to continue to pay the minimum due while your case is being investigated to avoid account from falling further behind. The arrears amount is as follows R 1,815.00 . Regards Mpho Maliehe Account Management.

My account got suspended even after I froze the account and reported the unfair and, in my opinion, totally ********L actions from Nedbank.

I even mailed the so-called Nedbank Ombudsman with all the details, NO RESPONSES.

Hopefully this will wake somebody up from their desk and get this sorted and Nedbank are being held accountable for the ******** transaction THEY allowed when there are no funds, and the account is depleted.

I hope to receive a full refund and better service as this is now almost a 90-day frustration.