DISGUSTINGLY PATHETIC CUSTOMER SERVICE!

Shocking service. I app**** for my credit card on the week of 24 February 2020. It was communicated it was approved w / 03.03. I still don't have the cards. Between then and now, I have been sent from pillar to post on calls, at the branches with now one clear on what the issue and processes are! 1) It was said the card is blocked, I should contact the ***** department - which I did. They advised the issue was not ***** but that the documents needed to be certified/authorised. I sent the relevant documents to the very UNHELPFUL Johannes Piet who is sitting on this. I have been to the branch more then 3 times going to collect the cards based on received messages they have been delivered to Eastgate Branch where the staff at reception is often just interested in chatting amongst themselves instead of helping you as a consumer, and still I don't have the card. Today's status what was that it is still blocked, based on Johannes Piet's notes on the application process documents, and while the cards are delivered - I will not be able to use them due to the 'caution' error the is reflecting on the card when they check on the system. So, please - can you get someone who KNOWS what is going on here to call me and resolve this. OR cancel the application! SHOCKING is an understatement, actually!