MG
Monray G
1 reviews | Active since Oct 2017
03 Jun 2019, 13:49
Disgusting Verification Process
Disgusted in the turn amount off time Nedbank takes either approve or decline an application, app**** online for a Credit Card on the 23 of May 2018, I was asked to send my documents through which I did, then I received an sms that they received the documents, was then told the verification process will view it and then get back to me, I followed up on the 27th of May, still they said its with the verification department, I followed up on Friday the 31st of May and was told that they will call me before Close of Business, followed up today and still with the Verification department. I honestly dont think that it takes this long to do verification.
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Replies (2)
Nedbank's replyOfficial
03 Jun 2019, 14:43Dear Monray
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support
Best regards,
Nedbank's reply03 Jun 2019, 14:43
Official
Dear Monray
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.
Kind regardsClient Service Support
Best regards,
MG
Monray G's updateReviewer Update
03 Jun 2019, 15:23Hi There,
I have gone through Hellopeter complaints about Nedbank, and I dont think you guys are serious about customer service. I sent emails with read reports to the complaints department, they read it but no one actions my emails, Customer service should be your number 1 priority.
I have gone through Hellopeter complaints about Nedbank, and I dont think you guys are serious about customer service. I sent emails with read reports to the complaints department, they read it but no one actions my emails, Customer service should be your number 1 priority.
MG
Monray G's update03 Jun 2019, 15:23
Reviewer Update
Hi There,
I have gone through Hellopeter complaints about Nedbank, and I dont think you guys are serious about customer service. I sent emails with read reports to the complaints department, they read it but no one actions my emails, Customer service should be your number 1 priority.
I have gone through Hellopeter complaints about Nedbank, and I dont think you guys are serious about customer service. I sent emails with read reports to the complaints department, they read it but no one actions my emails, Customer service should be your number 1 priority.