disgusting service, untrained staff and no end result.

Yesterday i contacted Nedbank 10 times, during this time the calls were answered and dropped all 10 times, not to mention 3 of the calls were answered whilst the call centre agent was still having conversations with someone else whilst i was waiting to be greeted, i then on the 11th attempt to get a settlement figure on my bond had the call centre agent give me the current balance not even understanding how give me what i am looking for, a very straight forward bond settlement figure as of today. I then phone again for the 12 time now having used almost an hour of my airtime on wasted time, dropped calls and untrained staff i was transferred to another agent only to have them tell me i will be contacted back today with the relevant information. i have yet to receive my bond settlement figures nor have i been contacted back. Honestly disgusted in the level of professionalism i have had to deal with and bad customer service. Why should we have to put up with such poor levels of service.