Disgusting Service From Suhana Singh at Forrest Hill Nedbank

<p>I made an atm deposit after hours at forrest hill Nedbank, which i often do, and which always clears the next morning.... It reflected immediately the same night, however, and I was able to purchase, but the next morning there was suddenly no reflection in my account. As i needed to make an urgent payment I visited my nearest branch and asked them to contact forrest hill. Forrest hill staff then told them that they had to handle it, as that was where I was or I could call the contact Centre. So much for not passing the buck. Both branches told me I needed to deal with the other. I spoke to a polite consultant by the name of Nawaz at Forrest Hill branch, who said it would be sorted out, and that it would clear, but then a few minutes later I spoke to Suhana Singh. She informed me that I had to wait until tomorrow and if it didn't clear, they would then begin investigation through a dispute which I would once again have to come in and fill out. I explained to her that the branch picked it up as a pending authorisation and that I hadnt had a problem like this before. She rudely told me that if i had a problem i was welcome to put in a complaint. I then asked her to please email me a record of exactly what transpired, and the reason that my money was unaccounted for. She LAUGHED and said "I have no email address", I asked her to please send it from someone elses email and she laughed again and said that i was welcome to put in a complaint. I then asked for the branch manager, to which she again responded with laughter, followed by the lie that the branch manager and the team leader were busy with a client and would call me back, I said i didn't mind holding, to which this 'clown' again laughed, she then said she needed to call me back to transfer me to the switch board (this call was at 13h23). I called back at 14h00 and she said that the manager was still busy with the client. I then called back at 14h40 and spoke to Dumi at reception who said that the branch manager had left for a meeting at 12h00, and she had no clue what Suhana was talking about. Suhana while representing Nedbank, laughed and laughed not knowing whether the money which was rightfully mine, was for a hospital emergency, or rent or whatever it just didn't matter to her..... No accountability whatsoever. If Nedbank keeps her on without any consequence then they are the true joke.</p>