Disgusting Service from Nedbank Springs Mall

Wednesday 21 March 2018, I used your useless atm machines to deposit money in to my orthodontist account. The ATM mentions that maximum notes (100) so I insert R10 000,00 in R200 notes which means I have inserted 50 notes. So that money crabbing machine says validating notes which is normal. Eventually there is a system error and my money is gone, without any proof of payment. Now I call the call centre and spoke to Thula, who assures me they will balance the atm and my money will be returned. Next morning I go to Springs Mall Nedbank where the incident took place. I asked for the Branch Manager who I explained my situation to and told her Baanetsi is her name, that I can not be here for more than 10 minutes as I need either proof of payment or my money back in that stipulated time as I had an appointment to get to, no apologies for what happened I'm sent to a consultant named Joyce who I explain the same sentiment as I'm in a rush and will hold them liable if I'm late for my appointment. Joyce and Sindi the two consultants who tell me they can lodge an enquiry then only after the ATM is balanced the money will be refunded to the account I wanted to deposit to. Still no understanding of the fact that I need proof of payment so they tell me they will give me proof of the quiry they just lodged and that's all they can do no assurance of the matter being handled well and they didn't even bother to ask me for my contact details so that they can contact me after the stipulated 4 days has passed to solve my dilemma. I'm so glad I am no longer a nedbank customer. How on God's green do you think I would be comfortable not knowing what actually happened, why the machine went crazy on me and took my R10 000. Shows how little you value people's money but want to handle it. I had to go back a day later to ask for feedback, I had to be the one offering you my cellphone number so that I can know the outcome. Why was I not assured the matter will work out, you will view the whole process and make sure things I rectified. Still to this day I don't know what is happening with my money in that atm, what happens if your the atm doesn't balance because your business might be run by a bunch of **********? What happens to me? How am I given reassurance that there is something being done with my case. Your service towards me was disappointing and I am so glad I left your bank 4 years back and I will never look back. If I do not have an outcome by close of business on Tuesday. You will not like my attitude towards your bank. I want my money or proper proof of payment ASAP.