Disgusting service from Nedbank Insurance

My complaint is with Nedbank Home Owner's Insurance, with whom we have a policy, and with whom we have been banking for over 30 years. We suffered storm damage to our home on 29 June this year and logged a claim on 30 June, and was told that Ngcongca Building Consultants had been appointed to do the repairs. I again contacted Nedbank on 6 July as I had had no contact from the service provider. On 7 July an assessor from Ngcongca Building Consultants did an assessment of the damage, and that was the last we saw of them. Despite numerous (and time consuming) emails and phone calls to Nedbank, absolutely nothing has happened. The last response from Nedbank was on 22 July, well over a month ago, to say they had requested more information from the service provider and would get back to me. Of course that did not happen, I again phoned their call centre yesterday, and was given a commitment that someone would contact me by phone and give an update. Still nothing. By the way, it does appear that their automated responses to my emails are super efficient, giving instant feedback, and assuring one that with 4 working days I would receive a response from a living human being. Well, it is now 10 working days since my last enquiry on 16 August, and of course no response. Perhaps they should employ more machines? Quite frankly, I could have got a quote myself from a local contractor and had the repairs done within a week if we were not wedded to Nedbank who either cannot, will not or are unable to meet their contractual obligations to their customers. The same applies to the service provider and their call centre staff. Summitting Mt. Everest is probably easier than getting any joy from that lot. It is so absolutely disappointing.