DISGUSTING SERVICE FROM NEDBANK INSURANCE

On the 12th January i detected that my kitchen drainage pipe was blocked ,i tried to unblock the drain but could not sort it out ,i dug around the pipe to see wat was causing the blockage and could not find the fault ,On the 14th January i lodged a claim with Nedbank insurance ,claim number CO *** was given to me ,a plumbing company Plumber Boyz was sent to my property ,my son was at home and he showed them the problem and explained that we had dug around the pipe to find the problem ,they had a negative attitude and said it was a big job ,which is nonsense ,the pipe was only 1m long ,on the 15th January i received a call from plumber boyz saying the claim was rejected due to the pipe not being covered under the insurance .I called the claims department to find out why was the claim rejected because according to my insurance schedule which i had in front of me it stated it was fully covered ,Zakelie from the claims dept said he will get the Mikesh who was handling thye claim to call me back and explain what went wrong ,i waited for 3 hours and did not get a call back from him ,is this the type of service Nedbank offers their clients ,i called the claims dept and spoke to another lady who didnt know what the hell was going only ,made me wait for 5 mins and then tells me that the claim was rejected due to the drain being repaired ,how can the drain be repaired when it is still not working ,what is the hell wrong wrong with these people ,plumber boys are a useless company who has lazy workers who cant even give proper information ,this is the second time the insurance company has sent them to repair stuff for me and they are slow and useless ,half way through the call with the lady from the claims dept my call was cut off ,she could not even have the decency to call me back ,useless idiot she is .Dnt know how to handle claims ,she just cuts the clients off ,i will be contacting my attorney about this and also sharing this on social media about how clients are treated by Nedbank insuranse ,iam going to bre moving my bond to another reliable bank and also my insurance .My bond account number is ***,Y Reddy .