DISGUSTING SERVICE FROM NEDBANK

Nedbank has failed me twice as a client, first scenario , when I purchased my home and i took insurance with them..I asked the insurance not to be included with bond account...the went ahead and Included it.

I asked for it to be separated and to bill insurance from my nedbank currect account, they billed me on my current and still billed me with my home loan account...meaning I was billed twice.

I reserved the transactions on my current since they were billing me on my bond account...they lapsed my insurance policy for non payment...how when you didn't adjust my bond installment and you still bill me inclusive of the insurance.

Eventually they stopped billing me for insurance and 6 months of hassle.

I took up another bondability insurance with them and I strictly requested not to include it on my bond account...they again went along and did the very same.

I feel violated as a client and not taken serious...I logged the called and insurance assured me that they will bill me separate ..now I see my bond installment is including my bondability insurance.

I now don't know what to do with Nedbank...they are failing me as a loyal client.

I am moving to Standard bank if nothing is fixed. NM Vilakazi ***