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Alison R
1 reviews | Active since Jul 2013
11 Jul 2022, 08:18
Disgusting Service from Nedbank
Absolutely shocking service from Nedbank. I received a registered letter from Nedbank and have phoned to query it, but the lady could not assist and assured me someone would phone. I have been sending emails since Monday last week It is now a week later and I have not had the courtesy of any response. Needless to say it is now time to change banks after 30 years!!
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Alison R's updateReviewer Update
13 Jul 2022, 08:28Despite the abovementioned complaint I still have had no response from Nedbank. I have sent requests asking for assistance since 4 July. I was asked for the letter that they sent to me via registered mail, which was duly sent to me. I was given feedback that it had been escalated to a manager, and this still has not been sorted out 10 days later! What kind of service is this Nedbank. I am needing an answer to the query - Reference *** (turnaround time for a response is 48 hours, not 10 days (todate!!)- how difficult can it be to respond to a query for a letter that Nedbank sent out (even though they do not have any clue about the registered letter). It would be nice to get a response!! DISGUSTING SERVICE NEDBANK
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Alison R's update13 Jul 2022, 08:28
Reviewer Update
Despite the abovementioned complaint I still have had no response from Nedbank. I have sent requests asking for assistance since 4 July. I was asked for the letter that they sent to me via registered mail, which was duly sent to me. I was given feedback that it had been escalated to a manager, and this still has not been sorted out 10 days later! What kind of service is this Nedbank. I am needing an answer to the query - Reference *** (turnaround time for a response is 48 hours, not 10 days (todate!!)- how difficult can it be to respond to a query for a letter that Nedbank sent out (even though they do not have any clue about the registered letter). It would be nice to get a response!! DISGUSTING SERVICE NEDBANK