Disgusting service from Nedbank

In all my years of banking, Nedbank is by far the worst bank I've ever had bank with. I moved over from my previous bank in an attempt to obtain a better credit profile and potentially buy a house in the the future someday but choosing Nedbank as my bank was by far one of the single most biggest mistakes I could've made. I app**** for a personal loan and was approved on the 8th November and then physically went into the branch to sign the contract and was then informed that it would be paid into my account before COB the same day. The next day the funds were still not paid into my account so I called the call center, they too fed me the same story about the application being at the back office but will be paid by COB that same day. This went on until today the 14th November 2022.

Now to put that into perspective, its been sitting in the back office for an entire week, with all the call center agents feeding me the same old story and yet I am still not any step closer to my funds. This is atrocious service to say the least!! the fact that you cannot even payout the funds which were already approved and signed for says allot about your business as a bank and how you truly value your clients.

I have therefore decided to move all my accounts away from Nedbank and to Standard bank which i should have done from the very beginning.

PS: I haven't even signed with them yet but they're already offering me a full line credit including the revolving loan which is a way better offer than a personal loan.

Nedbank, I would never encourage anyone to bank with you.