disgusting service from nedbank

I received an settlement amount on the 08/03/2021 which stated that i had 7 days to pay the settlement amount .

I made three transactions to nedbnk 1. on the 09/03/2021 , 2. 10/03/2021 and last one 13/03/2021 .

I forwarded all POP to nedbank and auto feedback stated that my query will be attended to within 72 hours excluding weekends and public holidays.

No feedback was ever provided by nedbank . I had to make contact with their company on the 23/03/2021 still i had non joy nor assistance with m,y paid up letter , they told me that were still busy allocating a payment made on the 09/03/2021 .

What an *********** bank , all EFT payments take 3 working to reflect should you be using a different bank. They have the nerve to tell that it takes about 10 days what **** is that? And i need to understand there process . and I must just wait

I have made another call today 24/03/2021 and still nothing and i\m currently dealing *********** people .

this is one of their values Client-Driven – Creating value and delightful experiences for our clients that exceed their expectations.

I dont think they know what is delightful experience at all if one has to wait for more than a moth to have a paid letter , for goddess they can not even allocate payments in time .

i wounder if they even look at their social media complaints.