Disgusting Service from Musa

I called this morning for a settlement on my credit card, the service I received from Musa was disgusting and disappointing, she was not interested like she didn't want to assist and was forced to talk to me. I urgently required the settlement which she said I need to wait 48 hours, I asked to speak to a team leader or manager she said there was only 1 team leader and 1 manager and said they were unavailable and put me on hold for half an hour and I still have not spoken to manager and dropped the call. This manner is unacceptable. Phatic customer service from musa.