Disgusting service from a major corporation(Nedbank)

Hard to fathom a South African national bank would be capable of such service in 2021. I app**** online for a Gold credit card with Nedbank on the 25th of February 2021 and was approved. Last week Friday 05 March I got a call from their agent saying the courier company will call me in 24/48 hours for delivery and today marks 144 hours excluding Sunday, a week later.

09 March I did a follow up and spoke to one of their agents on the App and he said the courier guys had just received my cards I'll be contacted shortly, and nothing happened. Today I did another follow up and the agent tells me there's no delivery details so they don't know where the cards are to be delivered. NOW THIS IS JUST OUTRAGEOUS when I filled out the long online application form and inserted my address. And you mean to tell me from the first call I got from the agent to me doing a first follow up on the 9th of March none of those two agents picked up there were no delivery details?

Today marks 16 days since my application and I was told by NEXT WEEK THURSDAY I should receive my cards, another week of waiting. Normally I wait this long when I've ordered something from China. It's just a disgusting service coming from a major corporation, I don't think I wanna deal with Nedbank anymore.

I've come to a conclusion to take them to every review platform I know with hope that they improve and keep up with times.