Disgusting service by Nedbank staff Lately ???

I am a client with this bank since 1982 (personal) and 1989 with my shop Hercules CC since 1989. During 2021 I had a serious problem, to move from the old Online banking system, to the new system and after weeks of problems. The matter was resolved with the assistance of the staff members: Christina Teffo and Ntsako Shilaluke then stationed at Nedbank Branch Nedbank Qwagga Mall. During June 2025 I received a call from a woman working at Head Office Call centre, about a small problem with my overdraft for the business account. Due to a misunderstanding between us, this lady who admit to me. She is only working at Nedbank for 10 years.

She however decided to block my Online Banking profile and since then, I was not able to login at all. I am not even able to open statements receiving by mail??? I tried many means to get this problem resolved. Email to Nedbank Current Account Statement - ***5 - 2728 and *** both with no results. All systems online banking suggest I visit a nearest Nedbank Branch. Have to mention it is extremely difficult for me to close the shop and visit any bank or place during office hours. Due to the time a problems I had I decided to close my shop on Monday 28 July 2025 and visited the same branch nearest to me at Nedbank Qwagga Mall

There I was received by a lady who ask me to just wait a short while. Then I was called to an assistant and the most disgusting experience I ever received by these two ladies and they were eventually joined, by what I believe was the branch manageress. They could open my account on their computer and the chat between one another, in a langue’s I am sadly not able to understand. Not English or Afrikaans. The result was that the refused to assist me at that Branch and want me to visit the Central branch in town. That is totally unacceptable as I last was able to visit that Branch in I think 1989 The also tried to call my personal manger, whoever it currently is, with no success I then returned to my shop and with a link on the Online Banking system, called for assistance. I ask for a consultant and communicated with a Denise. She however was not able to assist, as it’s a business account and she immediately put the call over to another lady. Who could or did not want to help. She however informed me she will get hold of my personal banker ASAP and arrange for them to call me urgently. As I am writing this complaint, for everyone to see and hope some senior staff at Nedbank will urgently assist me once again????? PS If they want me to close the account after I had it since 1989. They must urgently inform me of any outstanding money due. Only outstanding at 29 August 2025. I already fully paid what I could see outstanding at the Branch. The person working there was not able to give me a figure????