Disgusting service by Nedbank ***** department

I state my views with disappointment within the entire Nedbank and more especially the ***** Department.

My mother has been struggling Doreen Kgori with case number: 2020A8531, has been struggling to get assisted since her account was hacked. She has been sent from pillar to post with no assistance whatsoever ever since and consistently going to the branch and being advised to be on the phone with the ***** department with no assistance.

All her debit orders were reversed by someone getting **********ly into her account an claimed her money. She is stunt and badly bruised due to the incompetence of individuals that are not doing their jobs. She still hasn't been able to get her January salary due to this investigation that is taking so long and we are already in the middle of another month in which no one has gotten back to her with regards to this matter. I wish that this matter be escalated further cause I wish to say and this is a promise and not a threat but I will personally raise this issue to the highest authorities if Doreen Kgori (my mother) doesn't get any assistance and get to a final verdict to this case by the end of February where she will be yet again being deprived of her salary for the second month.

The worst part of it is that she has never went through something like this with other banks and her she is for trusting Nedbank but now she knows what kind of people is she dealing with.

Please see on the below communication and a statement with regards to this case:

"I would like to launch a complaint about Nedbank Investigation and ***** Department.

I was de*****ed money during the week of the 21st January 2020. I called the bank to put a hold or block my savings card 10 minutes after I realized that all my debit orders were reversed.

I was referred to the investigation department and later given the following number to call a lady called Nadia *** who is handling my case from their ***** department. What saddens me is that I couldn't and still can't get of her on the said number.

I called on the 24th, 25th, 30th Jan, 04 Feb and 05 Feb 2020 with no response. I went back to the branch and were told my case is with the ***** department thus they cannot do anything about it."

We wish that this matter be escalated to the relevant people due to this disgusting service and going forward please practice TCF with all clients.