Disgusting service & attitude

I just received a sms to collect a Visacard, credit card-from Nedbank.

1st I DON'T HAVE A VISA CARD 2nd I DIDN'T REQUEST A CARD 3rd I DON'T LIVE IN KROONSTAD I LIVE IN RAMSGATE. 4th I only have a debit card.

ALL OTHER CARDS WAS CLOSED IN 2016&2017. When I asked did someone hacked into my account requesting a card the person at call Centre said must go to my branch and sort it out. THIS IS RIDICULOUS AND MOST UNPROFESSIONAL AND NOW I A PENSIONAR MUST HAVE THE EXPENSES OF GOING TO A NEAREST BRANCH AND i must sort it out. Absolute chee****