Disgusting Service at Nedbank La Lucia

<p>I had a query regarding a cheque that we received, i called up the call centre who could not give me a proper answer and i was then told to call the branch, i called up the la lucia branch where i was on hold for more then 15 minutes, thereafter the lady got back and said the lines are busy and no one is available to take my call, i asked for the branch manager whom also was not available, i had a long wait again for about 20 minutes, the experience was horrible the lady that was at reception was rude,arrogant and deaf, i hope this matter is seen to as my experience was horrible and at the end i still did not get a clear answer from anyone</p>