Disgusting service at Nedbank Khayelitsha

Disgusting service from Nedbank Khayelitsha. My father was turned away all because he already has an existing account with Absa. He wanted to open an account by Nedbank cause he is expecting some money and he needs it. He has a problem with his Absa account because it was changed to a cheque account without it being explained to him properly and has accumulated charges. He wanted a simple savings account with Nedbank. And your consultant at Khayelitsha branch had the nerve to tell him they not going to open an account for him he must go back to Absa.what kind of disgusting service is that?