Disgusting service at Nedbank Galleria Amanzimtoti

Good day

I have filled in the application documents a good couple of weeks ago, with little or no feedback from this bank. I was the one that had to continuously go to the bank to check what was going on. Eventually I received a message to pick up my cards. On the 16th of July I had picked up my cards I was told that everything is in order.

Today I go back to the branch to ask them why is my sms banking and internet banking not set up I was told that the genie is on lunch and I should come back, this is completely disgusting service as a client needs to yet again wait because the bank does not know what they are doing.

Minutes after I leave the bank I get a call to say that there are restrictions on my business accounts.

I go back to the bank to be told by the manager yes there is an issue with my account yet he did not give me a resolution to my problem.

He then calls the genie to set up my phone application, she then tells me her hands are tied because there is an issue with my account yet again no resolution.

Now here I am left with two useless business cards from this appalling bank.

I am certainly not going to stop here I will take my complaint as far as I can and I will take to every social media platform notifying them of how unprofessional Nedbank is.

This bank really does not believe in scsi and they certainly do not know what is customer service.

Kind Regards Natasha