Disgusting service and lack of people skills!

So I decided to switch banks and honestly have never experienced service like this before. I opened an account for my daughter, was unable to open on the app and received assistance from an online agent who opened it on my behalf. This was the 22nd Dec. I was told the card will be available for collection before Christmas but this was not the case. Till today there has been NO updates regarding the delivery of the card. I need to call in for tracker. Called today for an update and the agent I spoke to guaranteed me, after I confirmed with her twice that the card was available for collection. Left work to go collect after being promised that it is at the bank for collection. Get to the branch to find a line standing at the door, the employee that was meant to be greeting clients standing talking to the security, looks directly at us, takes her lynard off and leaves. Majority of the clients in line walked out because we were standing waiting there with zero acknowledgement! I go into the bank and ask the consultant what is happening, she tells me there is an agent helping a client at the ATM. We stood there 15 minutes just to be told we need to take a ticket and proceed to WAIT for a consultant because there was no one working at the card collection desk. We wait and see 3 agents helping 1 client. Surely the team is well trained and does not require that much support??? 3 consultants for 1 client while you have other clients waiting, some nearly an hour? Sounds really uneccersary to me. We wait another 15 minutes, I ask the greeting consultant to call the manager, who did not even bother to make an appearance or acknowledged anything. Finally my number is called and to my absolute disgust, I am told that my card is not there. I voice my frustration to the agent and receive once again zero acknowledgement, not even a sorry for the inconvenience, nothing! Clearly this branch needs serious training on customer service, because there are zero people skills going on there. Get your team some training on how to interact with clients because clearly this branch does not value us! So I will just switch back to my previous bank. Thanks for nothing Nedbank Somerset Mall Team!