Disgusting Service and blatant disregard for clients financial well being

I have been banking with nedbank for the passed 11 Years and even have my home loan with them. My previous company went into financial distress and i was paid only a portion of my salary in February 2019, No salary in March 2019 and we were put on unpaid leave for April 2019 . i communicated fully with nedbank what the situation was but they handed me over with my home loan which i ended up paying and my current account was in the -600. After a long wait my pension fund paid out and Nedbank blocked my account. i was told to go into a branch because the call center couldn't assist me and when i did go in this Friday, I was told that the call center agents could help me and i was to come back to following day due to the legal department being closed. I had the exact same experience the next day. I have been trying to contact the legal department with being on hold for 30 minutes, having the call cut after holding for another 30 minutes and then finally ending up at a voicemail line. i have never dealt with such unprofessional people who have such blatant disregard for the clients financial well being. ALL I WANT IS MY MONEY!