Disgusting service all round

I app**** for a personal loan last week Thursday. I was approved in branch and all documents were submitted. 1 week later and still not a single word out of Nedbank. On Saturday I called the call center and was informed that they were still waiting for the documents from the branch. Called the branch consultant and she advised that she would resend the documents to head office. We were informed that we would have our response by cob yesterday. Today I called an spoke to the branch Manger Linda who was to get back to me within 30mins. 4 hours later and 3 phone calls.....STILL no feedback from her. Clearly customer and service and business is not a priority to Nedbank. I have never been this disgusted with a banks run around service. Between speaking to your HO and branch I don't think anyone is interested in working this December period.