Disgusting service

<p>this has been the most disgusting service I've ever received from a bank by far!!! Have called NCC 3 times, just to retrieve a statement!!! The 1st time around, I was on a call for almost 20 and the agent sent me an email and encrypted it with an incorrect ID number, tried calling again and after holding for over 5mins, agent pretended to not hear me and when I called again for the 3rd time, the switch board put me through to FICA. This is just appalling!!! All this just to get a simple statement for a cheque account I would like to have closed!! This has just been disgusting!</p>