Disgusting service!!!

As a first time customer to your bank, your service is really appalling. I app**** for a credit card online with hopes it'll faster and the process will be completed with 2 days max however i was advised by your consultant that it should be resolved within 5 days and I will get a call by close of business Tuesday latest Wednesday. It's Friday today and I've been the one calling and doing follow ups. When I called this morning I was told the same thing I was told on Wednesday which means my application is sitting there in limbo and nothing is being done with it. To make the matters worse your consultant further asked me if I would like a personal loan with them? Like What the hell? You offer me another product whereas you failing to resolve the first one. How stupid and crazy is that? I now feel like canceling this nonsense and go somewhere else where I'll be appreciated and accepted without any hassles. My high hopes for your service with your bank is out of the window. I wouldn't recommend it to peers.