MH
Mithesh H

1 reviews | Active since Mar 2016

14 Jun 2016, 11:24

Disgusting service

<p>I made the biggest mistake of my life on agreeing to take up a loan with Nedbank however giving the bank the benefit i took up the loan. Upon working extremely hard and FINALLY settling the FULL outstanding amount , as given to me by the bank's consultant. I further advised the necessary departments that my account has been settled in full and to please update their system, this is was told would be done. to my surprise and disgust i have been receiving numrous calls from consultants HOUNDING me for outstanding money on this account due to me cancelling a monthly debit order for this account. I advised numerous consultants that YES id DID cancel the debit order because ITS ******* FOR NEDBANK TO DEBIT MY ACCOUNT ESPECIALLY AFTER I HAVE SETTLED THIS IN FULL. I promise you the CAPS still does not express how i feel currently. I will NEVER have any dealings with Nedbank especially if they want to treat me in this manner after closing off an account. I await anyones assistance on this matter as i am prepared to lodge a dispute and i am NOT prepeared to pay any other bank charges / outstanding fees etc. from Nedbank.... I await your response.</p>

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Replies (1)
Nedbank
Nedbank's reply14 Jun 2016, 12:03
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team