Disgusting service

I was offered a credit card and then because my cell no had changed I had to go into the bank to update my details, after doing that I had to do the bank approval then the woman who was obviously not really interested in helping me as it was her tea getting cold. Anyways she couldn't read my bank statement. She obviously needs glasses sent me to get another printout. Then she tells me my application isn't approved . Sonja didn't listen to a word I said all she was interested in was drinking her very Milly tea that was cold. Disgusting service and even the Nedbank customer service couldn't be bothered replying to an email. So like the rest of this country they are as helpful as a *** in the do