Disgusting service

Formally logged a complaint with Nedbank car insurance regarding towing services which I was charged an additional fee of R172, which was not supposed to be charged. My complaint was assigned to Heylene Abrahams which promised to give me feedback after 48hrs which has long passed. Called again on Wednesday where I was told an escalation email was sent to her to call me back which she hasn't still. I'm urtely disgusted with the service received and I need my money back.